Keep your website working.
Website
Maintenance
A website should not be something you launch and forget about.
Website maintenance keeps your website updated, backed up, monitored and functioning properly. It can also help identify small problems before they become expensive problems.
Why maintenance matters
Regular maintenance can help reduce the risk of outdated software, broken functionality, lost information, security issues and unexpected website downtime.
MAINTENANCE PLANS
Choose the level of support you need.
Essential Care
Small websites with minimal changes.
- 1 hour/month
- Updates
- Backups
- WhatsApp support
- Email support
- No content changes included
Business Care
Businesses that need frequent updates and support.
- 4 hours/month
- Everything in Essential
- Small website changes
- Weekly updates
- Working-hours support
- Backup monitoring
Growth Care
Active businesses with websites that change frequently.
- 6 hours/month
- Everything in Business Care
- Content updates
- Technical fixes
- Performance checks
- Priority support
Complete Care
Businesses with active websites and frequent updates.
- Unlimited small updates
- 10–15 hours/month
- Everything in Growth Care
- E-commerce product updates
- Priority support
- Up to 2 new page designs/month
When
Things Break
Maintenance isn't only about updates. Sometimes things simply stop working.
We can troubleshoot common website problems including white screens, server errors, broken layouts, plugin conflicts, forms that stop sending, login problems, 404 errors and mobile display issues.
Security incidents
If your website is hacked, we can work to clean the website, identify the problem, restore a clean backup where possible and explain what happened.
MAINTENANCE FAQ
Maintenance questions.
Yes. You can stop at the end of the period you have already paid for.
Yes. We can assess existing websites and determine whether they are suitable for ongoing maintenance.
We will let you know when your included hours have been used. Additional work can be quoted separately or you can upgrade your plan.
If a premium plugin requires a licence key for updates, we may need access to that licence. Where we have appropriate licences available, renewals may be billed separately when necessary.
During business hours, 8am–4pm, we aim to respond the same day. Urgent website outages are prioritised.
A backup is a copy of your website files, database, images and other important website information that can be used to restore the site if necessary.
We can work to clean the website, close the known security issue and restore a clean backup where available. We will explain what was found and what was done.
No. We can also troubleshoot common website errors, broken layouts, plugin conflicts, forms and other technical problems. Larger rebuilds are quoted separately.
No. Your website can remain on its existing hosting provider if the environment is suitable.